Legal
Privacy Policy
This Privacy Policy explains how Confluent Solutions ("we," "us," "our") collects, uses and protects your information when you visit our website, contact us, or receive text messages from us.
Information we collect
- Information you give us: your name, phone number, email address, service address, details about the work you need, your timeline, and anything else you choose to share through our website forms, chat, phone calls, texts or email.
- Information collected automatically: your IP address, browser and device type, pages viewed, and how you arrived at our site, collected through cookies and similar tools.
How we use your information
- To respond to your request, provide estimates, and schedule, confirm and remind you of appointments.
- To perform the plumbing and gas line work you hire us for, and to follow up about it.
- To share financing options if you ask about them.
- To send text messages you have agreed to receive (see "Text messaging" below).
- To improve our website and measure how well our advertising works.
- To meet legal, safety and record-keeping requirements.
Text messaging (SMS)
If you give us your mobile number and agree to receive texts, we may send you messages about your service request, including appointment scheduling, confirmations, reminders and follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Consent to receive texts is not a condition of any purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our services, such as customer service, is permitted. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How we share information
We do not sell your personal information. We share it only:
- With service providers that help us run our business, such as our customer management, scheduling, phone and texting, email, and website hosting providers. They may use it only to provide services to us.
- With a financing provider, only if you choose to apply for financing.
- When required by law, or to protect the rights, property or safety of our customers, our business or others.
- As part of a sale or transfer of our business, in which case this policy continues to apply.
Cookies and advertising
Our website uses cookies and tools such as the Meta Pixel to understand site visits and measure our ads. You can block or delete cookies in your browser settings, and you can manage ad preferences in your Facebook and Instagram settings. Our site does not respond to "Do Not Track" browser signals.
How long we keep information
We keep your information for as long as we need it to serve you, keep business and tax records, and meet legal obligations, and then delete or de-identify it.
Security
We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices
- Reply STOP to any text to stop receiving texts.
- Email consols@outlook.com to ask what information we have about you, to correct it, or to ask us to delete it. We will respond within a reasonable time and as required by law.
Children
Our website and services are not directed to children under 13, and we do not knowingly collect information from them.
Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it was last changed.
Contact us
Confluent Solutions
1319 Madeline Pl, Fort Worth, Texas 76107
consols@outlook.com
817-999-7363